SHIPPING & DELIVERY INFORMATION

      • UK orders are sent by DPD and Royal Mail. Royal Mail 1st class “signed for” post (approx delivery time in UK – 2-3 working days) and DPD next day delivery (approx delivery time in UK – 1-2 working days) – £4.66 (exclude Pillows)
    • FREE UK delivery on orders over £80  
    • International Orders are sent by DPD and Royal mail Air sure service (approx delivery time in Europe – up to 15 working days) – £12.50 (exclude Pillows)
    • International Orders in out of Europe (approx delivery time out of Europe up to 20 working days) – £15.99 (exclude Pillows)

PILLOWS Delivery Cost

      • UK orders are sent by DPD and Royal Mail. DPD next day delivery and Royal Mail 1st class “signed for” post- £5.50

    • FREE UK delivery on orders over £80  
    • International Orders are sent by DPD and Royal mail Air sure service (approx delivery time in Europe – up to 15 working days)  – £20.00
    • International Orders in out of Europe (approx delivery time out of Europe up to 20 working days) – £35.00 

We post orders Monday to Friday. All orders made after 3.00pm will be processed the next day (except for Friday and weekend, the parcels will be processed on Monday). If you have not received your item within 5 working days in UK and 20 working days out of UK please contact us.

Shipping, Delivery & Return information

If you are subject to Custom, Taxes or any other fees, these will not be liable to Luxury Eye Ltd. It is the buyers / recipients risk and responsibility to pay the incurred charges.

RETURNS 

All returns, exchanges and claims for goods damaged in transit must be made within 7 days of receiving your order. For refunds and exchanges you must return the original item to us with the original packaging and in new condition. The contents and quantity of the product must be as originally sold. All returned goods must properly packed and sent by recorded delivery. Please ensure that you include your order number, name and contact details (email and phone number, if possible) with your return in addition to a brief description about why you are returning the products. Additionally, we are unable to offer refunds for the initial postage costs of your order unless the returned products are deemed faulty.

Refunds for cancelled and returned goods will be made as soon as possible and within 30 days of the notification of cancellation.

Return Address
Luxury Eye Ltd
Unit 8
Glenmore Business Park
Langford Locks
Kidlington, Oxfordshire
OX5 1GL , United Kingdom