SHIPPING & DELIVERY INFORMATION

We currently use DPD and Royal Mail (1st class tracked and signed) for UK and DHL, DPD or Royal Mail (1st class Tracked and Signed unless the service is not available in the receivers country, we would then send it either ‘Tracked only’ or ‘Signed only’) for International parcels.

  • UK orders are sent by DPD or Royal Mail. 1-3 working days: £4.66

    FREE delivery on orders over £60

  • Orders in the Europian Union sent by DPD or Royal Mail. 3-6 working days: £12.50
  • Orders out of European Union sent by DHL and Royal Mail.

    DHL 1-3 working days: £19.99

    Royal Mail 5-7 working days: £14.99

  • Orders out of EU sent by DHL or Royal Mail.

    USA DHL 1-3 working days £19.99, Royal Mail 14-18 working days £15.99

    Canada DHL 8-9 working days£19.99, Royal Mail 14-18 working days £15.99

    Israel DHL 5-6 working days £19.99, Royal Mail 7-8 working days £15.99 

    Australia DHL 5-6 working days £19.99, Royal Mail 13-15 working days £15.99

 

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We post orders Monday to Friday. All orders made after 3.00pm will be processed the next working day.

If you have not received your item within 5 working days in UK and 20 working days out of UK please contact us.

Shipping, Delivery & Return information

 

If you are subject to Custom, Taxes or any other fees, these will not be liable to Luxury Eye Ltd. It is the buyers / recipients risk and responsibility to pay the incurred charges.

RETURNS 

All returns, exchanges and claims for goods damaged in transit must be made within 7 days of receiving your order. For refunds and exchanges you must return the original item to us with the original packaging and in new condition. The contents and quantity of the product must be as originally sold. All returned goods must properly packed and sent by recorded delivery. Please ensure that you include your order number, name and contact details (email and phone number, if possible) with your return in addition to a brief description about why you are returning the products. Additionally, we are unable to offer refunds for the initial postage costs of your order unless the returned products are deemed faulty.

Refunds for cancelled and returned goods will be made as soon as possible and within 30 days of the notification of cancellation.

Return Address
Luxury Eye Ltd
Unit 8 Glenmore Business Park
Langford Locks
Kidlington, Oxfordshire
OX5 1GL , United Kingdom